Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when interacting with our website and services:

• RFQ and inquiry data: Your name, company, email, phone/WhatsApp, product name, specification, quantity, target market, and any message you include in the RFQ form.
• Communication records: Emails, WhatsApp messages, and other correspondence related to quotations, samples, and orders.
• Technical data: IP address, browser type, and pages visited, collected automatically through standard server logs and analytics tools.
• Order data: Shipping address, payment details (processed by your bank, not stored by us), and delivery confirmation for confirmed orders.

2. How We Use Your Information

• To process and respond to your RFQ (Request for Quotation).
• To match your requirements with suitable suppliers and prepare quotations.
• To coordinate samples, pilot orders, and bulk shipments.
• To provide COA, MSDS, TDS, and other compliance documentation.
• To communicate about order status, shipping, and after-sales support.
• To improve our website content, product listings, and service quality.

We do not sell, rent, or trade your personal data to third parties.

3. Third-Party Services

We use the following third-party services to operate our website and business:

• Vercel — Website hosting and deployment (USA).
• Resend — Email delivery for RFQ notifications.
• WhatsApp / Meta — Buyer communication.
• Shipping carriers (DHL, FedEx, EMS) — Delivery of samples and orders.

Each service provider has its own privacy policy governing data processing. We share only the minimum data necessary to deliver our services.

4. Data Retention

• RFQ and inquiry data: Retained for 24 months after last contact, then deleted.
• Order records: Retained for 7 years for customs, tax, and compliance purposes.
• COA and quality documents: Retained for the shelf life of the product plus 2 years.
• Technical logs: Retained for 90 days.

5. Cookies

Our website uses essential cookies to function properly. We do not use advertising or tracking cookies. Analytics data is collected in aggregate and does not identify individual users.

6. Your Rights

Depending on your jurisdiction (EU GDPR, California CCPA, and others), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to processing of your data.
• Withdraw consent for marketing communications.

To exercise any of these rights, contact us at dscaro88@gmail.com.

7. International Data Transfer

Your data may be transferred to and processed in countries other than your own, including China (where our company is located) and the United States (where our hosting provider operates). We take reasonable measures to ensure your data is protected in accordance with this Privacy Policy.

8. Security

We implement appropriate technical and organizational measures to protect your data, including encrypted transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: